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Education FAQ’s

Overview

The Playcentre Education Programme and Ākonga Information Handbook contain useful information.  Please read these to find out more information about the Playcentre Education Programme.

Enrolment information

Am I eligible to enrol?

How do I complete the enrolment forms?

Who should complete the RPL form?

Why do I need to complete a safety check and police vet?

What is required to complete a safety check?

What would make me fail the safety check or police vet?

Who can verify my identification documents?

How do I withdraw from the programme?

Is this course Zero Fees?

Booking information

Here are some tips to help when booking workshops through Bookwhen

How do I register for a workshop or module?

I don’t have internet access. How do I book?

Why should I book a place and not just turn up?

I can no longer attend a workshop - how do I cancel?

I attended the first session of a workshop last week, but I'm sick this week and can't attend session 2. Can I still attend session 3 and 4?

The workshop is full, but I'd like to attend if a space becomes available. What should I do?

How does the Waitlist work?

I'm on the Waitlist and I received an email saying that a place is available, but I can't book a ticket?

I missed out on a ticket that became available on the Waitlist. Have I now lost my place on the Waitlist?

I booked for a workshop, but I didn't receive a confirmation email or a reminder email?

How do I book for a "Missed Session"?

What are the eligibility criteria for each module?

Can I register for more than one module at a time?

General Queries

I am new to Playcentre Education. How do I get started?

How do online self-directed modules compare with face-to-face workshops and webinars?

How can I request a face-to-face workshop at my centre?v

What technology do I need to participate?

I’ve had a break from study and can’t remember what I’ve done. Who do I contact?

How do I complete the practical experience for the certificate?

What happens when I complete an award (PIA, PEA or PPTBA)?

What happens when I complete the L4 certificate?

How do I withdraw from the programme?

I can’t remember who I should contact about…

Navigating iQualify

How do I get started on iQualify?

What equipment or skills do I need?

Do I get printed course materials?

Why does the online course have an end date and what does it mean?

Assessment information

Where can I find a copy of the assessment task?

Where do I submit my assessment?

Can I work on my assessment tasks with other students?

Resources and support

What practical support is available?

What technological support is available?

What is the required reading for this programme?

Can my centre get copies of the student resource booklets?

Can't find the answer to your question?